At Wunbox, our members' privacy is a priority we never compromise on. This document transparently explains how we collect, store, use, and protect your personal information.
Our Data Security Standards
Our Commitment to Your Privacy
All data transmitted between your device and wunbox servers is protected by 256-bit SSL encryption — the same technology used by leading financial institutions in Malaysia.
You have the right to access, correct, and request deletion of your personal data at any time. We make this easy through your account settings or our 24/7 customer support.
Wunbox has never and will never sell members' personal information to third parties for marketing purposes. Your data remains yours — it is not our commodity.
Your personal data is stored on servers protected with strict access controls. Only authorised staff may access member personal information for operational purposes.
You can choose the types of marketing communications you wish to receive and unsubscribe at any time. Account operational notifications cannot be disabled for security reasons.
The Wunbox Privacy Policy is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international industry best practices for user data protection.
Wunbox collects your personal information through several channels: during account registration, during platform use, and through your interactions with our support services. The types of information collected are as follows:
Important note: wunbox does not store your credit or debit card number on our servers. All card payment information is processed directly by licensed payment gateways.
| Data Type | Description |
|---|---|
| Device Data | Device model, operating system, screen resolution, device identifier |
| Network Data | IP address, network type, general IP-based location |
| Activity Data | Games played, bets placed, session duration, login history |
| Communication Data | Support chat records, sent and received emails |
| Preference Data | Language settings, notification preferences, responsible gaming settings |
The information we collect is used transparently and solely for purposes related to delivering wunbox services to you. The following are the primary purposes for data use:
With your consent, we use your email address and mobile number to send information about new promotions, exclusive bonuses, and service updates. You can unsubscribe from any marketing communications at any time through your account settings.
wunbox does not use your data to make automated decisions that negatively affect your rights or interests without human intervention.
Wunbox processes your personal information on valid legal grounds under Malaysia's Personal Data Protection Act 2010 (PDPA):
Wunbox does not sell, rent, or disclose your personal information to third parties for their own marketing purposes. Data sharing only occurs in the following limited situations:
We share necessary personal information with third-party service providers who assist us in operating the platform, including:
All these third-party providers are bound by strict data protection agreements and may only use your data for the specified purposes.
Wunbox will disclose your personal information to government authorities or law enforcement agencies where required by applicable Malaysian law, court order, or valid official directive.
wunbox will notify you of any data disclosure requests from authorities to the extent permitted by law.
Wunbox implements multiple layers of technical and organisational security controls to protect your personal data from unauthorised access, disclosure, alteration, or destruction:
While we take all reasonable steps to protect your data, no security system is completely foolproof. In the event of any security breach involving your personal data, we will notify you within the timeframe required by law.
Wunbox retains your personal data only for as long as necessary to fulfil the purposes stated in this policy or as required by applicable law.
| Data Type | Retention Period |
|---|---|
| Active Account Data | Throughout the active account period + 5 years after closure |
| Financial Transaction Records | 7 years (legal requirement) |
| KYC Documents | 5 years after account closure |
| Support Communication Logs | 3 years |
| Security Log Data | 2 years |
| Cookie Data | Up to 2 years (depending on type) |
Once the relevant retention period has expired, data will be securely deleted or anonymised so it can no longer be identified as belonging to any specific individual.
Wunbox uses cookies and similar tracking technologies to enhance user experience, ensure account security, and understand platform usage patterns.
You can manage your cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality of the Wunbox platform.
As a data subject under the Personal Data Protection Act 2010, you have important rights regarding your personal information held by wunbox:
You have the right to obtain a copy of the personal data we hold about you and information on how it is used.
You have the right to request correction of any inaccurate or incomplete personal data we hold.
You have the right to request deletion of your personal data under certain circumstances, subject to legal retention obligations.
You have the right to object to the processing of your personal data for direct marketing purposes at any time.
You have the right to receive your personal data in a structured, machine-readable format for transfer to another party.
You have the right to request restriction of processing of your personal data under certain circumstances, such as during a dispute over data accuracy.
To exercise any of the above rights, contact the wunbox customer support team via the 24/7 in-platform live chat. We will process your request within 30 business days.
The wunbox platform is exclusively for individuals aged 18 and above. We do not knowingly collect, process, or store any personal information from individuals under the age of 18.
If we become aware that a child's personal information has been collected without appropriate age verification, we will take immediate steps to delete that information and close the relevant account.
Parents and guardians who suspect their children have registered a Wunbox account should contact our support team immediately via the in-platform live chat.
Wunbox reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or new technologies we adopt.
Any significant changes to this policy will be communicated to you via in-platform notifications and email (where applicable) at least 14 days before the changes take effect. Your continued use of the wunbox platform after the effective date of such changes will be considered your acceptance of the updated policy.
For any enquiries, concerns, or to exercise your privacy rights, please contact the wunbox customer support team via the 24/7 live chat available on our platform. This document was last updated on 1 June 2026.